Tuesday, June 26, 2012

Searching for the Right Car

Hubby and I did extensive research before we decided on what car to purchase. We've considered getting a second-hand one and we even made a few trips to the dealers here in Cavite but even the second-hand cars are priced above our expectations. We both think it's not very practical in the long run. Even if a used car is cheaper than a new one - with the possible car repairs and the declining market value of the used one - a brand new car will still end up as a great value for money.

During those weeks that we're on the search, we scheduled a trip to three of the huge car manufacturers - Toyota, Honda and Hyundai. Basically we're looking for the following: a good deal, plenty of freebies, great customer service and a great car.

Toyota Vios 1.5G A/T

The first stop was Toyota. Here we met the sales agent, Dennis. Great customer service, so to speak. He walked us through the different units that they have in the showroom, showcased each of the cars' features, gave as much information as he can and provided us with accurate computation of our desired units and terms of payment, he even told us he'll be very glad to add in a few extra freebies should we decide to get a car through him. He's very easy to talk to in person but takes a day to reply to our text messages. :)

Hyudai Elantra

Our next stop was Hyundai. We met the sales agent Dickson and we received the coldest customer service we ever received. It's as if he doesn't want to sell us anything or maybe he thought we're not really going to buy one. Sure, he showed us the Accent which is the one we're eyeing from Hyundai, but apart from that he offered no other information about the other units that they have. We even had to ask him what the inclusions are, what freebies we'll get and we even had to ask for a computation. He didn't really divulge that much and the crappy customer service stuck with me, so, sorry Hyundai but you need to get better sales persons who can bring in more sales than send prospective clients away.

Honda Civic

Our final stop was Honda. I didn't bother remembering the name of the sales agent that we met here because she's the worst. Yes, she explained to us the features of their units but when it came time to show us the quotations, she asked for the prices that Toyota quoted us and she badmouthed them. If there's one thing that turns me off big time, it is badmouthing a competition to make you appear better than the other. 

The short trip that we did on that day was very productive. Good customer service won though our deal with  Dennis of Toyota didn't push through in the end. We found a better deal online through a car dealer in Quezon City. That's up on the next post.

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